Operations in Services

Academic Lead / Faculty Reference: Prof. Vartika Sethi (Welingkar WeSchool PGDM & RBA)

Comprehensive MBA-level study notebooks, frameworks, and exam intelligence covering service operations management, SERVQUAL 5-gap analysis, lean service systems, continual improvement, David Maister's waiting principles, and activity value analysis.

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Knowledge Map & Core Concept Anchors11 Conceptual Focus Areas

Canonical MDX Notebooks

The core knowledge artifacts: comprehensive, proof-backed study notebooks.

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v1.0.0Updated 2026-10-06

Service Operations Management: The Definitive MBA Field Notebook

Exhaustive MBA field manual and exam-first intelligence system for OPN 404. Covers service systems design, SERVQUAL 5-gap model, David Maister's 8 waiting laws, Lean & TPS in services, Activity Value Analysis (AVA), Continual Service Improvement, Outsourcing vs Franchising, Benchmarking cycles, and 3-year university exam solutions.

#Service-Operations#SERVQUAL#Waiting-Line-Management#Lean-Services#TPS#Activity-Value-Analysis#David-Maister#Service-Recovery#Benchmarking#OPN-404#WeSchool

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Scholarly Resources & Examination Bank

Pedagogical Assets

01. Solved PYQs

University examination question bank with 4-pillar model answers and scoring blueprints.

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02. Formula Registers

Complete KaTeX mathematical proofs, variable tables, dimensional units, and boundary conditions.

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03. Corporate Cases

Real-world corporate turnaround and failure studies (FoxMeyer, Subway, Precision Hydraulics).

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04. Source References

Scholarly citations, textbooks, and primary literature registers with verified provenance.

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